Answers to many questions and help tips may be found here. Or you can [contact us] to be instantly connected to our customer services and we will be happy to answer your questions.

How do I place an order?
How do I know you got my order?
What should I do if I am having trouble placing my order?
What forms of payment does Sing Your Heart Out accept?
How long will it take to get my order?
How are Taxes applied?
I ordered something that is on backorder, now what?
How do you ship my order?
How soon after I order do you send my package?
Why aren't there any shipping charges shown when I place my order?
Do you ship internationally?
What is your return policy?
How do I return an item to Sing Your Heart Out?
What is the warranty on the equipment that you sell?
What if I don't want to give my credit card over the Internet?
What are your hours?
How do I contact you?
What is CDG?
What is VCD?
What are DVD Karaoke Discs?
Will CDG play on my CD player, computer or DVD player?
Will VCD play on my CD player or computer?
Will Karaoke DVD play on my DVD player or computer?
What is "multiplex"?
How can I remove the vocals from a multiplex disc?
What does " vocal demo" mean?
What does "vocal changer" mean?
Are these original recordings?
How do I know what key the song is recorded in?
Can I change the key of the song?
Do the Karaoke recordings have "background singers"?
Why don't you offer the song that I am looking for?
Do I need a special Karaoke player?
Will I be able to play any type of Karaoke music on any of the players that you offer for sale at Sing Your Heart Out?
What is a portable Karaoke system?
How do I set up a portable player?
What if my television doesn't have a yellow RCA connector?
Can I record myself singing?
Which is the best portable player?
Can I use the portable players outside of the Canada or US?
What is a component player?


How do I place an order?
1. First, select the item(s) or Service(s) you would like to purchase. Look for the corresponding column for that item that says "ADD TO CART". Click on "ADD TO CART".

2. Once you have clicked on "ADD TO CART" you will automatically be sent to your shopping cart.

3. You have the option to "continue Shopping" or to "Proceed To Checkout"

4. Now that you have "Proceeded To Checkout" please fill out the order form and hit the "Submit" button

5. Sing Your Heart Out will contact you within 24 hours

How do I know you got my order?
Sing Your Heart Out sends an email confirmation for all orders. To receive it you must include your correct email address with your order.

What forms of payment does Sing Your Heart Out accept?
For Canadian orders:
Sing Your Heart Out accepts MasterCard, Visa or American Express. In addition, Sing Your Heart Out accepts Certified cheques and money orders.
Certified cheques and money orders should be mailed, along with your order, to:
Sing Your Heart Out, 768 Gordon Baker Rd. Toronto ON, M2H 1Y3
Sing Your Heart Out must receive your cheque or money order before shipment
Certified cheques or Money Orders should made payable to: "Sing Your Heart Out "
For International orders:
Sing Your Heart Out accepts MasterCard, Visa or American Express

How are Taxes applied?
GST applies to Canadian orders only. PST will be applied for orders shipped within Ontario
No Taxes will be added for orders shipped outside of Canada
For Rentals, GST and PST apply
For Services, only GST applies

Our procedure for back orders are as follows:
For Canadian and United States orders, we will ship available merchandise and only charge your credit card for what was shipped. When the backordered items arrive at Sing Your Heart Out, we charge your credit card for the remaining merchandise and ship the backorder. Your backorder is shipped FREE of charge.

For international orders, we will notify you by email and let you decide if you want the in-stock merchandise shipped immediately, or if you prefer to wait for the backordered merchandise so that your order can be shipped as one package, we will do so. Your credit card will be charged only at the time of shipment. However, we will charge you a second shipping cost for your backorder if you choose not to wait.

How do you ship my order?
We will ship ground, which takes 5 to 7 business days. Your shipping charge is generally lowest using this method and the charge depends on your location and distance from our warehouse in Toronto. All orders processed from our website are sent via ground shipping. You may wish to ship Purolator or UPS Air Next Day or Second Day. We will have to compute this charge separately and we will confirm the shipping charges with you prior to shipment. Please call our warehouse to discuss this shipping method.

We are happy to accommodate you if you prefer to ship Purolator or UPS Air Next Day or Second Day. Please call us at:
416-322-SING (7464) or email sales@sing-your-heart-out.com

How soon after I order do you send my package?
All orders that are processed before 4:00 pm EST weekdays will be shipped that day. Orders processed after that time or on the weekends will go out the next business day.

Why aren't there any shipping charges shown when I place my order?
There are two reasons why we don't charge your credit card or give you the final total when we place your order:
1. We want to confirm that we have your products in stock. An item may be out of stock and we do not charge your card until we ship your item.
2. The UPS and Purolator shipping table is very complex since shipping charges depend on your location, the weight and the bulk of each item. Since this varies considerably, especially for players and other equipment, we have not programmed it into our website. Please feel free to call or email us with any questions you may have about your shipping charges.

Do you ship internationally?
Yes! International shipping charges vary by country and by shipping method. We may use the Canadian Post Office, UPS or Purolator. We will email you after you submit your order to confirm the shipping method and shipping charges.

What is your return policy?
Discs
We will gladly exchange or refund your full purchase price on any unopened Karaoke discs returned to Sing Your Heart Out within 15 days of shipping date. Sing Your Heart Out WILL NOT exchange or refund any opened or used Karaoke discs.
Equipment
We will gladly exchange or refund your full purchase price on any unopened or opened equipment within 15 days of the shipping date. Any opened or unopened equipment after 15 days, not to exceed 30 days of the shipment date, will be subject to a 20% restocking fee.
Damaged or Defective Equipment
We will gladly exchange or refund your full purchase price on any equipment or discs that are defective within 15 days of the shipping date. After 30 days, the manufacturer's warranty is in effect. You must provide your original invoice for returns or exchanges on equipment.
For equipment or discs that are damaged by shipping, we will resolve the claim with UPS or Purolator and exchange or refund the full purchase price of the damaged product.
Refunds
Any refund, if applicable, will be credited to your account and mailed to you by cheque or credited to your original charge card within ten (10) business days of receipt of the returned items.
Please Note
Items received with apparent misuse or neglect will be returned to the customer.

How do I return an item to Sing Your Heart Out?
You must first call 416-322-SING (7464) to obtain a Return Authorization number before sending any merchandise back to Sing Your Heart Out Inc.
Returns must be sent in original packing materials. Returns must be in original box with all accessories, original invoice, and/or discs.
We suggest shipping your package with insurance coverage. This protects you if the package is lost or damaged.
Returns should be sent to:
Sing Your Heart Out
768 Gordon baker Rd.
Toronto. ON, M2H 3B4

What is the warranty on the equipment that you sell?
The warranty on all of our players is one year parts, 90 days labour.

What if I don't want to give my credit card over the Internet?
Despite what you may have heard, paying by credit card over the Internet is safer than paying by credit card in a restaurant. Sing Your Heart Out has a secure server, which means that all information sent to us is encrypted using Secure Sockets Layer (SSL) software. This protects your information against disclosure to third parties. You can check on the status of our security by clicking the "Versign" logo at the bottom of our homepage.
However, if you're still worried, you can always place your order by phone by calling 416-322-SING (7464)

What are your hours?
Mon-Fri: 10am to 6pm EST
Sat and Sun: Closed.
We are available only for services and events on Saturday and Sunday. .

How do I contact you?
Call us at 416-322-SING (7464)

Regarding orders you have placed, please use sales@sing-your-heart-out.com and include your order number.
For inquiries regarding finding items in our catalogue or store policies, use info@sing-your-heart-out.com

What is CDG?
CDG (or CD+G) stands for compact disc plus graphics. A CDG Karaoke disc contains an additional track, which displays the song lyrics on a TV when played on a Karaoke player. The words to the song are typically displayed on a blue background and are highlighted in a contrasting colour to signal when the words should be sung. The CDG format is the Karaoke standard for most of the worlds Karaoke.
CDG Karaoke discs require a special Karaoke player called a Karaoke CDG Player. A Karaoke CDG player is similar to a regular CD player, except that it has an additional chip for reading the graphics track of a CDG. In addition, a CDG Karaoke Player also has a place to plug in a microphone, a key controller to adjust for the singer's key, and an echo control to enhance the singer's voice.
It is easy to set up a CDG Karaoke player. Take the player out of the box, plug the yellow cord from your CDG Karaoke player into the back of your TV to display the song lyrics and you are ready to sing. Please note there are no videos or movie clips on a CDG disc.

What is VCD?
VCD stand for Video CD. Video CD Karaoke discs provides not only the lyrics in time with the music, but also a video background display that compliments the song.
This format is less expensive (about half the price) of CDG discs.
To play Video CD discs, you need either a CDG Karaoke player with Video CD capabilities or a DVD player since all DVD players can play Video CD format. Many CDG Karaoke players have a combination Video CD and CDG function and operate the same way as a regular CDG Karaoke player.

What are DVD Karaoke Discs?
DVD Karaoke discs are generally replications of the Video CD Karaoke discs. The video background on a DVD Karaoke Disc is much higher quality than a Video CD disc, however, currently there is no additional music, improved sound quality, or special DVD features. DVD Karaoke discs tend to be higher priced and there is less selection of songs.
A normal DVD player will play both the DVD and Video CD Karaoke discs. However, a Karaoke DVD Player has additional features such as microphone inputs, key changer, and echo control.

Will CDG play on my CD player, computer or DVD player?
Yes, a CDG Karaoke disc will play in any standard CD Player, computer or DVD player. However, the song lyrics will not be displayed since only a CDG player can read the graphics track.

Will VCD play on my CD player or computer?
A VCD with appropriate software will play on your computer, but it will not play on a CD player.

Will Karaoke DVD play on my DVD player or computer?
Yes, however, a Karaoke DVD Player has additional features such as microphone inputs, key changer, and echo control.

What is "multiplex"?
All Karaoke discs (CDG, VCD and Karaoke DVD) are made in either a multiplex or non-multiplex format.
Multiplex discs, have vocal demos for each song so that you can choose to listen to the song with or without the vocals. Non-multiplex discs provide only one version of the song, without the vocals.

How can I remove the vocals from a multiplex disc?
The vocal demos can be removed by locating the "vocal remove" or "multiplex function" on your Karaoke player. By turning this button on or off, you can add or remove the demo singer.

What does " vocal demo" mean?
This is a multiplex disc with a demo singer.

What does "vocal changer" mean?
This is a function on your Karaoke player that allows you to listen to a multiplex disc with or without a vocal demo.

Are these original recordings?
No, Karaoke tracks are recreations of the original song. All songs have been re-recorded with the goal of sounding as similar to the original as possible. Please note that multiplex discs do not feature the original artist.

How do I know what key the song is recorded in?
Generally, the song is recorded in the same key that the artist recorded it in. Unfortunately, most Karaoke disc manufacturers do not provide the key of the song.

Can I change the key of the song?
Yes, with a "digital key changer". Although many Karaoke players offer a key changer feature, only a digital key changer effectively changes key. Non-digital key changers change both the key and the speed of the song.

Do the Karaoke recordings have "background singers"?
Yes, most discs and songs have background singers, mainly for the chorus. And these background singers are not removable.

Why don't you offer the song that I am looking for?
Sing Your Heart Out has a huge music database, but unfortunately not all songs are available for Karaoke. When you search for your favourite songs, singers, or groups, try omitting the word "The" and "A" from the song title or group name. For favourite singers, try searching by just the last name. Also, we are always happy to search for a favourite song or group and special order it for you. Just email us at: info@sing-your-heart-out.com

Do I need a special Karaoke player?
Yes. All Karaoke discs are made with a special track that contains the song lyrics on the disc. When a Karaoke disc is played on a Karaoke player which is connected to any regular TV, the song lyrics are displayed on the TV. The words to the song are typically displayed on a blue background and are highlighted in a contrasting colour to signal when the words should be sung. No matter what type of Karaoke music you purchase, you will need a Karaoke player to be able to see the lyrics to the songs.
In addition, only Karaoke Players offer you a microphone connection, a vocal changer and a key changer.

Will I be able to play any type of Karaoke music on any of the players that you offer for sale at Sing Your Heart Out?
No. Some players play only CDG discs. Some players play both CDG and VCD discs. Finally there are other players that play DVD discs. Before you select a Karaoke player, you need to determine what your needs are and then select the player that best fits your needs.
Remember that Sing Your Heart Out is available to answer any questions you might have about our player either by email at info@sing-your-heart-out.com or by phone at 416-322-SING (7464)

What is a portable Karaoke system?
A portable Karaoke system is an all-in-one Karaoke player containing:

• A CD player that has a graphic reading capability
• A microphone connection
• A built in speaker with separate woofer or tweeter horn
• A tape cassette player which allows you to record your own voice singing along to the music
• A video connector that connects your player to your home TV
• A key changer that allows you to find the most comfortable key for you to sing in
• An echo controller that improves the sound should someone sing off key
• An external speaker jack that allows you to listen to the music through a more amplified component system
• Assorted free Karaoke discs to give you a complete out of the box experience.

How do I set up a portable player?
Setting up a portable player is easy! Take the player out of the box, connect the yellow video cord to your TV, turn on the TV and player, put the CDG Karaoke disc in the disc loader, plug in your microphone, push the play button and you are ready to sing.

What if my television doesn't have a yellow RCA connector?
If your TV does not have a yellow RCA connector, you can easily purchase an RF modulator from any Radio Shack for about $20.

Can I record myself singing?
Yes! You will need a microphone to record yourself singing. Hook up the microphone, put an audiocassette in the tape loader, push record and start singing. What could be easier and more fun?

Which is the best portable player?
After being in business for over 16 years and selling tens of thousands of Sing Your Heart Out recommends a top loading portable system. Although it does not happen often, the sliding drawer loader can develop problems as it ages or with heavy use.

Can I use the portable players outside of the Canada or US?
These players come in 120 volt and NTSC TV format so they work well in Canada or United States, but require adapters for other countries.

What is a component player?
Component Karaoke players are similar to portable Karaoke players in size and function but include several additional features that are important to professional Karaoke Jockeys:

• Two or more microphone inputs with separate microphone volume controls.
• A digital key changer
• A digital echo control.
• A video out jack for connection to a home TV or to a professional monitor
• Multi-disc carousel or drawer systems
• Programmable features that make it easy to cue specific discs and tracks.